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If the payment for the order received after 13:00 (GMT+2), then package is transferred to the courier service next day. Time required for customs clearance is not included in delivery times.
Parcels are delivered to your door.
Shipping cost:
Delivery takes 1-3 business days.
NOTE! If you choose DHL Express, we offer a DDP service where you can pay taxes and duties in advance at a reduced rate on our website. Take advantage of the DDP service to avoid customs fees and reduce customs charges. Thus, you will save time, and your parcel will go through all the procedures faster.
The service costs only 2.5% of the order amount, including shipping, and CHF 5 instead of the amount customs may charge.
Delivery takes 2-5 business days, depending on your location.
After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website:
In order to clarify the nearest delivery service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link:
Switzerland has a duty-free threshold, parcels worth up to 5 CHF are duty-free and tax-free. Customs payments are calculated including the cost of delivery.
When importing goods worth more than 5 CHF, the following customs tariffs apply:
If your order is worth 1000 CHF, customs will invoice you:
Total: 91,5 CHF per order.
Attention! Customs requirements and import conditions may vary depending on the contents of the package. Before placing an order, please check with your local customs office for details. Contacts of the customs offices are available by the link.
Changing the delivery country selection on the Coral Club website
If you are authorized:
If you are not authorized:
We accept payments with the following credit cards: Visa and Mastercard.
Payment Procedure:
The processing of your payment data is carried out solely for the purpose of fulfilling the purchase agreement in accordance with Art. 6(1)(b) GDPR. To process payments, we may use an external payment service provider that encrypts your data and does not use it for its own purposes. For more information, please refer to our Privacy Policy.
If the payment is not confirmed, please contact the bank that issued your card directly or check whether the security procedure (e.g., 3-D Secure or mobileTAN) has been completed correctly.
You can conveniently pay for your order online via PayPal or PayPal Plus. Payment processing is carried out in accordance with the security and data protection standards of PayPal (Europe) S.à r.l. et Cie, S.C.A..
Payment via PayPal
If you already have a PayPal account, simply log in during the checkout process using your email address and password, and confirm the payment.
If you do not yet have a PayPal account, you can create one during the payment process. After selecting “PayPal” as the payment method, you will be redirected to the official website. There, click on “Sign Up”, choose the account type “Personal Account”, and follow the registration instructions.
Instructions for payment if you do not yet have a PayPal account:
PayPal Plus is an extended service from PayPal that combines several payment methods (e.g., credit card, direct debit, PayPal account) into one system. Even without your own PayPal account, you can pay via PayPal Plus. In this case, payment processing also takes place through PayPal’s secure payment platform, without the need for registration.
After successful payment, your order will automatically receive the status “Processing”. The order is usually handed over to the delivery service within 24 hours (excluding weekends and official public holidays).
The processing of your payment data is carried out solely for the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Your data is transmitted in encrypted form and is not used for any other purposes. For more information, please refer to our Privacy Policy and in the PayPal Privacy Policy.
You can easily and securely pay for your order using Apple Pay or Google Pay. Both payment services ensure the secure processing of your transaction through the credit or debit card linked to your device.
Payment procedure:
The payment is processed through the respective payment service provider in accordance with the security standards established by the EU Directive 2015/2366 on Payment Services (PSD2), using encrypted data transmission.
The processing of your payment data (such as transaction ID, device ID, payment amount) is carried out solely for the purpose of fulfilling the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Further information about data processing can be found in our Privacy Policy, as well as in the official privacy policies of Apple Pay and Google Pay.
With your Coral Wallet, you can pay for your order in full or in part using the bonus points available in your Club account. Depending on the country and local conditions, the maximum share of bonus points that can be applied for payment may vary.
Using Bonus Points
If your Club account contains bonus points, the payment method selection will automatically display the option “Use Coral Wallet” with the corresponding amount of available points.
If you do not wish to use your bonus points, simply uncheck this option, choose another preferred payment method, and complete your order as usual.
Important Information
Group Orders
If you are participating in a group order, you may transfer bonus points from your Club account to the personal account of the member through whom the group order is being processed. After the transfer, the bonus points can only be used for orders in the online store.
The processing of your personal data related to the use of Coral Wallet (e.g., Club account ID, bonus point status, payment assignment) is carried out solely for the purpose of contract fulfillment and program administration in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
The refund is processed within 14 days from the date the seller receives a written statement requesting a refund and the product is returned. File an electronic application at info@coral-club.com. Be sure to fill out your first and last name, club number, order number, and the reason for returning the product- this will expedite the processing of your request.
The buyer shall pay for the return shipping of products in good condition (option DHL Paket).
When returning inadequate quality products, use the prepaid label to send the package for free.
Recipient’s address:
35066 Frankenberg (Eder)
For all purchases from the Coral Club range, we grant you a return guarantee of a total of 14 days from receipt of the goods.
You can return the goods to us within 14 days of receipt (the period begins on the day after receipt of the goods), provided the goods are complete and in their original packaging and are in unused and undamaged condition.
Timely dispatch is sufficient to meet the deadline. The company reserves the right to refuse the return if the packaging of the goods is damaged, with the exception of goods damaged during transport due to the fault of the seller. If the item was purchased during a promotion that included a gift, the gift must be included with the return.
Our contractually granted return guarantee does not affect your statutory rights and claims.
Scan the QR code to download
Use the Coral Club app to place orders and manage your personal account straight from your phone.
Switzerland
